Return & Refund Policy
Made to Order
Every piece sold by Kim White Fine Art Print Shop is printed individually once you order it. Because nothing is
produced in advance, we are not able to accept returns simply because you have changed your mind, or
because a different size, colour or artwork was chosen at checkout. Please check your selection before
completing your order.
Damaged or Defective Items
If your order arrives damaged, or with a manufacturing defect, we will put it right with a free
replacement or a full refund. You never pay twice for a piece that reached you in poor condition.
How to Make a Claim
Please contact us within 30 days of delivery and include:
- A clear photo showing the problem
- A photo of the inner protective packaging
- A photo of the barcode label on the packaging
- Your order number
The packaging and barcode photos matter: for anything damaged in transit they are how we establish
where the damage happened, and without them a claim may not be possible to resolve.
What Is Not Covered
- A change of mind after the order was placed
- The wrong size, colour or artwork having been ordered
- Print placement that falls within normal production tolerances
- Claims raised more than 30 days after delivery
Sending Items Back
Please do not send anything back to us unless we have asked you to. Because each piece is made to
order, we resolve approved claims with a replacement or a refund rather than by taking the item back,
so returned parcels cannot usually be processed.
Cancellations
Orders enter production shortly after payment, so cancellation is often no longer possible once an
order has been placed. If you need to change something, contact us as soon as you can and we will do
what we still can.
How Refunds Are Issued
Approved refunds are returned to the original payment method. How quickly the money appears depends on
your bank or payment provider.
Your Statutory Rights
Nothing in this policy limits any rights you have under the consumer law that applies where you live.
Where that law gives you more than this policy does, that law applies.
Questions About Returns
If anything here is unclear, please contact us through our contact page before placing your order.